2. Place an order
To make an order on the Site, Customers have 2 different options:
- via the internet at www.vidahair.it 24 hours a day and 7 days a week or by telephone at +39 0815793540 from Monday to Friday from 9am to 6pm
-by email at email@example.com
The ordering process consists of four (4) stages. Once the cart is selected and validated, Customers will have to:
- identify themselves
- choose a delivery mode
- accept the General Sales Terms by ticking the box on the order summary page (called "Order Summary")
- choose the payment method.
Once the payment method is selected, Customers will have to proceed to the balance of the order, which will definitively formalize the sales contract that binds them to VIDAHAIR S.r.l.
The prices indicated on the Site are in Euros (€), do not include VAT and do not include delivery charges. Delivery costs are always borne by Customers and are included at the end of the order as a supplement to the selected products, together with any VAT.
If a wrong and / or obviously too low price is displayed for whatever reason (bug, manual error, technical error ...), the order will be canceled even if initial validation is made.
Customers’ orders are satisfied limitedly to the quantity of products available.
Products purchased on the Site can be delivered throughout Italy, including the islands, Europe and the rest of the World. VIDAHAIR S.r.l. does not deliver to mailboxes. The order will be delivered to the address indicated at the time of order. In any case, if the delivery exceeds the estimated delivery time of 15 working days, and this is not due to external problems, Customers can cancel the order by registered letter with return receipt and will be Refunded within a maximum of thirty (30) days.
Upon receipt of the order VIDAHAIR S.r.l. It is advisable for Customers to verify that the delivered products are in conformity with the order and to indicate, in the event of damage, any defects in the delivery form of handwritten and counterfeited reserves. We ask our Customers to note that, in the event that there are suspicions of fraud relating to a specific payment, the order may be canceled without prior notice.
VIDAHAIR S.r.l. makes available to its customers various payment options: credit card (Visa, Visa Electron, Mastercard, Diners Club International) bank transfer, Vidahair gift voucher, Paypal. As far as credit card payment is concerned, the charge will be made four (4) days after the validation of the order, after obtaining the authorization from the bank without which the order will be considered null. Online payment by credit card is made with the "Secure Socket Layer" system that allows the encryption of bank data at the time of their transmission over the network.
Payment by check is only available in case of standard deliveries made in Italy.
6. Return policy
Product sales via the Internet are governed in Italy by Legislative Decree no. 185 of 22.05.1999 which regulates the matter of distance contracts, i.e. carried out outside the business premises. Such legislation provides for the right of withdrawal, i.e. the possibility for the consumer to return the purchased product and to obtain reimbursement of the money paid. This right is reserved exclusively to natural persons who act for purposes related to the professional activity eventually carried out. In order to exercise the right of withdrawal it is necessary return the articles within seven (7) working days from receipt of the goods. The cost of this shipment is fully charged by the customer.
The right of withdrawal shall be completely canceled if the returned product is not intact, that is:
- lack of original packaging
- missing parts of the product (accessories, cables, instruction manuals, etc.)
- damages to the product for reasons other than transport.
The indicated period of 7 days is counted from the date of delivery of the order. VIDAHAIR S.r.l. will proceed to the transfer of the money paid for the order for the cost of the goods shipped within thirty (30) working days after the shipment of the goods by the Customer and in any case not before the receipt of the goods. The resale right may only be exercised if the returned products are in such condition that they can be resold by VIDAHAIR S.r.l. Used, incomplete, damaged, or dirty items will be rejected. The term for replacement of the product is thirty (30) working days.
In the return option VIDAHAIR S.r.l. undertakes to repay to the Customer the totality of the order within a maximum of thirty (30) working days:
- by bank transfer if the right of withdrawal is exercised within 7 working days after the receipt of the products;
- in the form of a voucher from the eleventh to the thirtieth business day following receipt of the products. The right of withdrawal is exercised without any penalty, except for the reimbursement charges that remain to the Customer's charge.
7. Products warranty
The products offered for sale on the Site are accompanied by various types of trade warranties set out below. It should be noted that the customer's subscription to such commercial guarantees does not affect the application of the legal compliance guarantee in accordance with the following legal conditions for any item sold by VIDAHAIR S.r.l. on the Site.
On the basis of the legal compliance guarantee, Vidahair S.r.l. undertakes to deliver an order in accordance with the completed sales contract and to respond to any defects of conformity found at the time of delivery.
In order to comply with the contract, the products must:
1) correspond to the description on the Site at the time the order was made;
2) be suitable for the use the products were made for or any other special use sought by the Customer, of which VIDAHAIR S.r.l. has been informed and formally agreed to;
3) to present the usual quality and performance of a product of the same type that the consumer can reasonably expect, taking into account the nature of the product and the features described on the Site.
In the event of a defect in compliance, VIDAHAIR S.r.l. will need to restore the defective product's compliance, without charge for the Customer.
Please note that this legal warranty covers any defect of conformity that has been filed within 3 months (90 days) from the date of delivery of the order. Except for commercial electronic equipment for which the term is 6 months from the date of receipt of the goods.
Please note that the legal warranty may not apply or apply only partially in the following cases:
- repair of damage caused by external events (for example: accidents, bumps, lightning strikes, voltage fluctuations, oxidation, presence of sand...)
- a customer error resulting from, for example, a use or installation that does not conform to the manufacturer's specifications;
- use of the appliance which damages its maintenance;
- any defect of compliance that the customer was aware of when placing the order.
8. Commercial warranties provided by product manufacturers
In addition to legal guarantees, some goods sold on the Site are provided with a manufacturer's warranty, with different validity and duration depending on the products and brands.
Generally, the manufacturer's guarantees do not cover:
- replacement of consumables (batteries, bulbs, fuses, teflon sonotroids);
- abnormal or non-conforming use of the products;
- damage caused by the intervention of an unauthorized repair laboratory;
- damage due to external causes of the appliance (e.g. accidents, internal or external shocks, lightning, shocks, oxidation, sand or dust...).
The Customer is therefore advised to carefully read the user manual provided with the exact products and terms of the manufacturer's warranties of which the products in question may be supplied with. In any case, VIDAHAIR S.r.l. cannot be held liable for any refusal by the manufacturer to apply its warranty for the above-mentioned reasons. In case the manufacturer's warranty does not apply, the manufacturer will make a quotation for the cost of repairing. The manufacturer may be required to pay administrative costs if the customer is required to resell the product without the repairs proposed by that quotation. In this case, the customer may also abandon his product at no additional cost. The customer has 3 months to accept or reject the quotation and to pay for the possible upright. Beyond this term, the quotation will be considered as rejected and the material as abandoned. In that case, no refund will be available.
The Post Sales Service cannot guarantee the customer more than two consecutive deliveries per product. In the event of a double delivery failure (rejected or impossible delivery, ...), the product will be left at customer's disposal at Logistics Center of VIDAHAIR S.r.l. for 1 month. Beyond this term, the material will be considered as abandoned and VIDAHAIR S.r.l. can dispose of it in full and absolute way, and proceed to its destruction. In that case, no refund may be required.
9. Controversy and responsibility
VIDAHAIR S.r.l. shall not be held liable for the non-finalization of the contract for reasons of force majeure, such as those defined by Italian courts, customer or third party liability. It is prudent and advised to safeguard the data contained in the products purchased. VIDAHAIR S.r.l. cannot be held liable for damages resulting from misuse of the products sold on the Site.
10. Personal data protection
VIDAHAIR S.r.l. is authorized to collect, process and use the personal data of the Customer. The above data will be processed with computer tools.
Please note that Customer may at any time request to VIDAHAIR S.r.l. to provide information regarding personal information and to request a change by contacting our Customer Service.
In case of acceptance at the time of creation of the account on the Site, VIDAHAIR S.r.l. and their business partners can send to the customer informations regarding specific and limited promotional transactions. Such partners are selected by VIDAHAIR S.r.l. and are recognized for the quality of the products and services offered.
Customer may request at any time to interrupt the sending of emails by sending an email to firstname.lastname@example.org.
VIDAHAIR S.r.l. also informs that cookies record some information contained in the hard disk memory of the customer's computer. This information is used to create statistics about the number of visits to the site and to propose custom advises, based on articles from the Customer already selected during the previous visits. A warning window will prompt you if you want to accept such cookies. Such cookies do not contain confidential information.
11. Intellectual property
The entire content of the Vidahair Site (illustrations, texts, descriptions, brands, images, videos) is property of VIDAHAIR S.r.l., its collaborators and / or partners. All partial or total reproductions of the site's content, through any process and on any support, must be subject to prior and explicit authorization by VIDAHAIR S.r.l. All information, content, and practices and the software offered by our services, are protected by Italian and international laws governing intellectual property and copyright. VIDAHAIR S.r.l. may not grant permission to copy, publish, and / or distribute the content to people who do not hold intellectual property rights. All fraudulent uses of such content will be considered as counterfeiting crimes, severely punished by the Intellectual Property Code. VIDAHAIR S.r.l. shall in no case be held liable for the violation by one or more users of rights held by third parties and perpetrated on account of their activities on the Site.